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My lovely dad was a resident in Pentlands for 2 and a half years, this was a very hard decision as anyone would know when having to make this on behalf of a loved one so it's very important to get it right, which we did. In this time Dad got the best care I believe with the carers picking up straight away if something wasn't right, the nursing staff, matron, clinical lead would act on it with nothing being too much trouble. I used to try and go in every day often at different times. Whether it would be the cleaning staff, laundry, activity they all became so important in Dad's care as they all played a part in taking time to chat to Dad. I was able to take my dog in and go at any time day or night and to me they all became a huge support knowing I could leave Dad there and he had the best of care. As my dear dad declined it was even more noticeable that nothing was too much trouble even the kitchen staff trying anything to try and get Dad to eat, I can't thank them all enough.

Theresa D (Daughter of Resident16 Sept 2024

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Pentlands have been excellent in providing all levels of care to my mum. The care home manager is an excellent leader and all the staff are helpful, caring and supportive. The food was excellent - mum would comment frequently on how good it was and it really helped her overall wellbeing to be given proper home cooked food at all times. All staff were very welcoming to visitors and included us in activities. Also very helpful at advising how to take mum out and about locally. They found her the right chair that she was comfortable in. The nursing care was always good - they seemed to know what would be best for mum at all times and they were good at explaining what was happening and keeping in touch at all times. Spotlessly clean at all times. A great home

Kate S (Daughter of Resident)30 Aug 2022

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Pentlands has been my mother's home for an unexpected seven years. Matron and all members of her staff treated my mother with the utmost care and kindness. Pentlands is warm and welcoming, the rooms are modern with TVs, armchairs and many opening out onto the garden. Meals are exceptional, we particularly loved the cakes they bake in the afternoons - birthdays are always celebrated. Activities in the lounge are well organised with a regular variety of visiting entertainment. Cleanliness is a high priority throughout. My mother, who was unable to walk or move around by herself, had always loved bubble baths, so the staff went out of their way to help and assist her making sure she could still enjoy this small pleasure. I would definitely have no hesitation in recommending Pentlands to anyone and have already done so.

Pamela C (Daughter of Resident)14 December 2023

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As a family, we wanted to share our sincere thanks to all the staff who work so hard to do the very best for everyone in their care and always with a smile on their face. We can honestly say that choosing a home for a loved one is a hard decision but we knew we had made the right decision when we chose Pentlands and we know how much our loved one was aware he was being well cared for at all times. He enjoyed his food and the chefs would always be happy to cook alternative choices if he wanted something not on the menu. Plenty of varied activities you can join in or just watch if you would prefer. Nice garden to sit in on a sunny day. Family always made very welcome and the staff approachable at all times. Have no reservations in recommending Pentlands.

G C (Wife of Resident)21 Aug 2024