What type of information is collected from you?
We may collect the following information:
Information provided voluntarily by you. For example, when you apply for information regarding the services we offer, details relating to a job application, general messages and complaints. Details might include name, address, post code, telephone number, email address and personal details regarding any physical or mental condition relating to a prospective patient/resident.
Care Connected Plexus
Our Care Connected Plexus viewer provides health and care professionals with a secure “electronic summary view” of the information that organisations want to share about you. This provides the people looking after you with important information from other services that you use, so that they can quickly assess you and make the best decision or plans about your care.
The information which health and care organisations can share about you might include the following information:
•urgent care and NHS 111 visits/calls and London Ambulance Service calls.
https://www.sussex.ics.nhs.uk/our-work/our-priorities/digital/plexus-care-record/
Purpose for sharing data: Information will be shared in order to support your “direct care”.
•“Direct patient care” is defined as “a clinical, social or public health activity concerned with the prevention, investigation and treatment of illness and the alleviation of suffering of individuals. It includes supporting individuals’ ability to function and improve their participation in life and society. It includes the assurance of safe and high-quality care and treatment through local audit, the management of untoward or adverse incidents, person satisfaction including measurement of outcomes undertaken by one or more registered and regulated health or social care professionals and their team with whom the individual has a legitimate relationship for their care”.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Provide information to you that you request from us relating to our services.
- Internal record keeping.
- We may use the information to contact you regarding job enquiries or to respond to a complaint.
Who has access to your information?
We will never sell or share your personal details to any company and we will never pass your details to third-party companies for mailing or marketing purposes outside of our website.
We may pass your information to our third party professional contacts such as the NHS, Local Social Services, County Commissioning Group, Mental Health team or GP. However, when we contact third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure.
At this time, we do not share any data for planning or research purposes for which the national data opt-out would apply. We review all of the confidential patient information we process on an annual basis to see if this is used for research and planning purposes. If it is, then individuals can decide to stop their information being shared for this purpose.
You can find out more information at https://www.nhs.uk/your-nhs-data-matters/
Storing Your Personal Data
In operating our website it may become necessary to store data that we collect from you. By providing your personal data to us, you agree to this processing and storage of data. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated securely. We use computer safeguards such as firewalls and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need to carry out their job responsibilities. We use data to answer your query, to refer to at a later date if necessary and to train our staff. In addition, we may use information to assist with any investigation and other actions permitted or required by applicable regulations or laws.
We have a legal obligation to keep this data for six years after which time it will be deleted.
Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely your choice.
Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Lawful basis for processing:
Accessing and updating your information
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct information from us about our care services, we will not contact you by email, phone or text message unless you have given your prior consent.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at South Coast Nursing Homes ltd, Winchester House, 34, Crescent Road, Worthing, West Sussex or by email; www.scnh.co.uk. We will promptly correct any information found to be incorrect.
You have the right to ask for a copy of the information South Coast Nursing Homes Ltd hold about you (we may charge £10 for information requests) to cover our costs in providing you with such details. If you would like a copy of the information held on you please contact us by email headoffice@scnh.co.uk or telephone 01903 210612.
If you have any further questions, comments or concerns or would like to make a complaint about how we use the personal information we hold about you, please refer to the contact details above. If after speaking to us, you are not satisfied with our response, you can contact the Information Commissioner’s Office (https://ico.org.uk) who is responsible for handling complaints about the use of personal information.
